Privacy Policy

Last Updated: January 2026

1. Our Commitment

Himalayan White Cloud Service (HWC) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services, website, and customer portal.

2. Information We Collect

We collect information that you provide directly to us when:

• You book a consultation or fill out contact forms.
• You use our internal chat system to communicate with our team.
• You upload documents required for abroad study or trade services.
• You create an account on our customer portal.

This may include your name, email address, phone number, academic records, and business details.

3. How We Use Your Information

We use your information to provide and improve our services, including:

• Coordinating with educational institutions or elderly care providers.
• Managing logistics and documentation for Trade X operations.
• Responding to your enquiries and providing personalised advice.
• Ensuring secure access to your customer portal.

4. Data Sharing

We do not sell your personal data. We only share information with third-party partners (like universities, care facilities, or shipping agents) when it is strictly necessary to fulfill the services you have requested.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal data held by HWC. Please contact us at info@himalayanwhitecloud.com for any privacy-related requests.