Help & Support

How Can We Help?

Whether you have a technical issue with the portal or a question about your service package, we are here to assist you.

  • βœ‰ Email: info@himalayanwhitecloud.com
  • πŸ“ž Nepal Support: +977 980 234 6142
  • πŸ“ž NZ Support: +64 022 622 8424
  • πŸ’¬ Messenger: Chat with us

Customer Journey Portal

Our dedicated Customer Portal is a secure space for our future customers and active clients to manage their ongoing journey with us. In the portal, registered users can:

  • Chat: Speak directly with your dedicated coordinator.
  • Documents: Securely upload or download visa papers, invoices, or reports.
  • Requests: Submit new service requests or check status updates.

Access is provided to clients once their consultation and service pathway are established.

Support Hours

Our team is available Mon–Fri, 9:00 AM to 6:00 PM (Nepal Time). For urgent elderly care matters, please use the direct WhatsApp contact provided in your package documentation.