Help & Support

How Can We Help?

Whether you have an inquiry about Trade X sourcing, services, or technical support with the customer portal, our Kathmandu team is ready to assist.

Customer Journey Portal

Our dedicated Customer Portal is a secure platform for clients to manage active cases, quotations, and documentation.

  • Chat: Communicate directly with your dedicated coordinator.
  • Documents: Securely review, sign, and download invoices and specification sheets.
  • Requests: Submit new sourcing orders or track fulfillment progress.

Access credentials are provided directly upon consultation booking.

Support Hours

Our team is available Mon–Fri, 9:00 AM to 6:00 PM (Nepal Time, NPT).