Help & Support
How Can We Help?
Whether you have a technical issue with the portal or a question about your service package, we are here to assist you.
- β Email: info@himalayanwhitecloud.com
- π Nepal Support: +977 980 234 6142
- π NZ Support: +64 022 622 8424
- π¬ Messenger: Chat with us
Customer Journey Portal
Our dedicated Customer Portal is a secure space for our future customers and active clients to manage their ongoing journey with us. In the portal, registered users can:
- Chat: Speak directly with your dedicated coordinator.
- Documents: Securely upload or download visa papers, invoices, or reports.
- Requests: Submit new service requests or check status updates.
Access is provided to clients once their consultation and service pathway are established.
Support Hours
Our team is available MonβFri, 9:00 AM to 6:00 PM (Nepal Time). For urgent elderly care matters, please use the direct WhatsApp contact provided in your package documentation.